Privacy Policy

Lakeshore Logic respects your privacy.

This Privacy Policy explains how Lakeshore Logic ("we", "us", or "our") collects, uses, discloses, stores, and protects personal information when you visit lakeshorelogic.ca, submit an inquiry, request a consultation, or engage us for services.

For privacy questions, access requests, correction requests, or complaints, contact:

The information we collect depends on how you interact with us.

Website inquiries

When you submit the website contact form, we may collect:

• your name
• your email address
• your phone number, if provided
• your town or city, if provided
• your preferred reply method
• the project category you select
• details you provide about your home, devices, network, or project
• any other information you voluntarily include in your message

Please do not send passwords, access codes, payment-card information, alarm codes, private access tokens, or other sensitive credentials through the website contact form.

Customer and project information

If you become a customer, we may collect information reasonably needed to assess, quote, schedule, deliver, support, and document the services you request. This may include:

• contact information
• your service address
• project notes
• equipment lists
• network and smart-device information
• photos or diagrams of relevant areas of your home, with your permission
• quotes, invoices, payment records, and service history
• support and troubleshooting notes

Some services may require temporary access to device settings, smart-home dashboards, or home-network settings. Where practical, you should enter passwords yourself and retain control of your accounts.

Business, web, and software work

IT, web-development, and software-development work may involve authorized access to a client's business systems, application logs, support files, or customer or employee records held in those systems. In most cases we only view that information temporarily while performing the authorized work and do not copy or retain it. Where the work requires us to copy or hold such information, such as a log excerpt or support file needed to diagnose a problem, we keep only what the work requires, for only as long as it is needed, and handle it under the applicable service agreement.

Technical website information

Standard technical information may be processed automatically when you visit the website, such as your IP address, browser type, device type, pages requested, date and time of access, and basic security or diagnostic information.

When you use the contact form, Cloudflare Turnstile checks technical signals from your browser and connection, such as your IP address and browser details, to help tell people from automated programs. With each inquiry we store a keyed hash of your IP address (not the address itself), the country Cloudflare associates with your connection, when and on which website the Turnstile check ran, and a fingerprint of the submission used to detect accidental repeats. We use these details only to limit spam and abuse and to avoid storing the same inquiry twice.

We may use personal information to:

• respond to inquiries
• schedule calls and appointments
• assess your needs
• prepare quotes and recommendations
• provide smart-home, networking, IT, web-development, and software-development services
• configure, test, document, and support systems
• communicate with you about your project
• send invoices and maintain business records
• coordinate technical requirements with contractors where authorized
• protect the security and reliability of the website and services
• understand, in aggregate, how the website is used and how well it performs
• prevent spam, fraud, or misuse
• meet legal, tax, accounting, insurance, and regulatory obligations
• resolve disputes or respond to lawful requests

We will not use personal information for unrelated purposes without consent unless permitted or required by law.

We seek consent in a form appropriate to the information and the circumstances. When you submit an inquiry after receiving our collection notice, we use the information reasonably needed to respond and assess your request. Before collecting sensitive information or using information for a new purpose that requires consent, we explain the proposed use and obtain the required consent. Optional uses are presented separately and are not a condition of receiving unrelated services.

Our website and contact form run on Cloudflare. Before a submission is stored, we check it with Cloudflare Turnstile and our own automated checks to screen out spam and automated abuse. Accepted submissions are stored in a database hosted by Cloudflare. The details you entered are then passed to our own inquiry system, also hosted on Cloudflare, where we review and respond to them. They may also be delivered to our internal business email inbox, so that we are notified of the inquiry and can respond to it. The spam-protection details described in section 2 are not passed on. Our inquiry system can notify our own devices that a new inquiry has arrived. These notifications pass in encrypted form through the push services that our devices' browsers use. They may show your name and the project category, but never your message or contact details. If our inquiry system or our email inbox is briefly unavailable, the website keeps your submission and tries again automatically.

Inquiries sent before our website moved to Cloudflare were received through Netlify Forms, which screened them for spam with Akismet. Copies of those inquiries may still be held by Netlify and in our email records, and are kept only as described in section 9.

Our service providers may process or store personal information outside Canada. In those locations, information may be accessible to courts, law-enforcement agencies, or other authorities under applicable local law. We remain responsible for personal information transferred to providers for processing on our behalf and use contractual or other appropriate measures to provide comparable protection.

We use third-party service providers to operate the website and business. These may include:

• Cloudflare, for website hosting, the contact form's processing and storage, spam screening (Cloudflare Turnstile), website analytics (Cloudflare Web Analytics), our inquiry system, operational logs, and authoritative domain name system (DNS) services. Website traffic passes through Cloudflare's network, which processes technical information such as IP addresses to deliver the site and protect it from abuse
• Netlify, which hosted the website and received contact-form submissions before the move to Cloudflare, for the records it still holds
• our business email service, which we host ourselves, where inquiry notifications and correspondence are received and stored
• accounting, invoicing, banking, insurance, and professional-advisory providers
• contractors involved in your project where you authorize the disclosure

We share information only as reasonably necessary for the purposes described in this Privacy Policy or as permitted or required by law.

Some projects require work that Lakeshore Logic does not perform, such as electrical work or new in-wall cabling.

If you ask us to coordinate technical requirements with an electrician, low-voltage installer, or other contractor, we may share limited project information reasonably needed for that purpose.

Electrical contractors, cabling installers, and other excluded trades are contracted and paid directly by the client. They operate independently and are responsible for their own handling of information after receiving it for their independently contracted services. We remain responsible for our own handling and disclosure of personal information.

Submitting an inquiry does not subscribe you to a newsletter or marketing list.

We may send communications related to your inquiry, quote, appointment, project, invoice, or support request.

We will only send promotional communications where permitted by law and, where required, with the appropriate consent.

Promotional messages will identify the sender and provide a way to unsubscribe where required by law. You may also contact hello@lakeshorelogic.ca to withdraw consent to promotional messages. We will honour unsubscribe requests within the applicable legal deadline.

We use Cloudflare Web Analytics to understand, in aggregate, how the website is used and how quickly its pages load for real visitors. It can report information such as page views, referring sites, browser and device types, the country of a visit, and page-performance measurements such as Core Web Vitals. Cloudflare states that Web Analytics does not use cookies or local storage to collect these measurements, does not fingerprint individual visitors for analytics, and does not collect or use visitors' personal data.

The website does not use advertising cookies, behavioural-tracking pixels, or marketing analytics.

The website relies on essential technical processing by Cloudflare to deliver the site and protect it from abuse. Cloudflare Turnstile loads only when you start using the contact form, to check that a submission comes from a person. It is not used for advertising or tracking. Cloudflare may use strictly necessary security cookies or similar browser storage for these purposes. Our own website code does not set analytics, advertising, or tracking cookies.

If other analytics, advertising tools, or non-essential cookies are added in the future, this Privacy Policy will be updated and any consent mechanism required by law will be implemented.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to legal, tax, accounting, insurance, and dispute-resolution requirements.

Unless a longer period is required or justified:

• inquiries that do not become customer projects are generally deleted within 24 months after the last substantive exchange about the inquiry
• temporary credentials, access tokens, and remote-access permissions are deleted, disabled, returned, or transferred back to the customer after work is complete unless ongoing access is expressly authorized in writing
• the spam-protection details stored with an inquiry (the keyed hash of the IP address, the country, the details of the Turnstile check, and the fingerprint used to detect repeats) are kept and deleted with that inquiry

Cloudflare keeps its operational logs and short-term database backups for limited periods that it sets, and then removes them automatically.

We retain invoices and supporting tax records for the applicable statutory period, generally six years after the end of the last tax year to which they relate, and longer where required. We retain agreements and other project records according to their continuing service, ownership, legal, or dispute-resolution purpose. Technical records and personal information no longer needed for an identified purpose are securely deleted or de-identified where appropriate.

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we handle.

No method of transmission or storage is completely secure. We cannot guarantee absolute security.

You may request access to personal information we hold about you and information about how it has been used or disclosed. You may ask us to correct inaccurate or incomplete information. Send a written request to the Privacy Officer at hello@lakeshorelogic.ca. We will assist you where needed and verify identity using information proportionate to the request.

We will respond to access requests within 30 days, subject to extensions permitted by law. If an extension or refusal is permitted, we will provide the notices, reasons, and information about complaint rights required by law. We will not refuse access solely because of a general contractual term or technical inconvenience.

You may also ask us to delete information or withdraw consent to further collection, use, or disclosure, subject to applicable legal or contractual restrictions and reasonable notice. We will explain relevant consequences and any continuing retention requirement. Deletion is not an absolute right: some information must be retained for legal obligations or another lawful continuing purpose. We will stop processing that depends on withdrawn consent, subject to applicable law.

Questions or complaints about privacy should be sent to:

We will review and respond within a reasonable time.

You may also raise a concern with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

We may update this Privacy Policy and will post the effective date of the updated version. We will give additional notice of material changes where appropriate and obtain any new consent required by law before making the affected use of personal information. Posting an update does not by itself amend a signed service agreement or the policy version incorporated into it.